What to Do in the First 24 Hours After Water Damage
When water damage hits, whether from a failed sump pump, broken pipe, or severe storm, EVERY hour counts. Moisture doesn't just soak your belongings; it creates a high-risk environment for mold growth, structural damage, and even electrical hazards.
Here’s a step-by-step guide on how to respond within the first 24 hours:
1. Stop the Source of Water (If Safe to Do So)
Locate the source: Whether it’s a plumbing failure, appliance leak, or groundwater intrusion and stop it if possible. Turn off your home’s main water supply if needed.
If the water is coming from outside (stormwater, sewer backup), do not enter standing water unless you’re certain it's safe. Some water intrusions may be classified as Category 3 (black water), which is hazardous and unsanitary.
2. Document the Damage for Insurance
Take wide-angle photos and close-ups of all affected areas. Document floor coverings, walls, furniture, and any structural materials before you begin cleaning. This helps ensure a smoother claim process later.
3. Contact a Licensed Water Mitigation Company
DIY methods may seem cost-effective, but professional drying equipment and moisture detection tools are essential to prevent hidden mold and secondary damage.
At Nu-Gen Cleaning & Restoration, we’re trained in IICRC S500 standards and use moisture meters, air movers, dehumidifiers, and antimicrobial treatments to properly mitigate water damage.
4. Remove Contents & Prevent Further Damage
Move unaffected belongings out of the wet areas. Place furniture on blocks or foil to prevent staining. Remove rugs and anything porous that might absorb moisture.
5. Begin Controlled Drying
Time is critical!! Mold spores can begin growing within 24 to 48 hours in moist environments. Don’t just aim a fan at it; water can hide inside wall
cavities, under flooring, and behind baseboards.
Our team uses thermal imaging and calibrated drying plans to ensure a complete dry-out, not just surface-level results.
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🧯 24/7 Response. Fast Action. Certified Techs.
If your home in Lake in the Hills, Crystal Lake, Algonquin, or nearby areas is affected by water damage, call Nu-Gen immediately. We’ll assess the
situation, prevent further damage, and guide you through the insurance process from start to finish.
📞 815-893-0101 | IICRC-Certified | Local & Trusted
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